After-sales

After following the customers through all the purchasing and installation processes, RMT Valvomeccanica supports them with an after-sales assistance for a minimum of 10 years. This service is carried out all over the world, with no territorial limit, and every operation is recorded, tracked and made available for every further need.

The activities are always supervised by a team of well skilled technicians to make every intervention faster and more efficient. In order to guarantee a high-quality service, every work that cannot be performed at yard will processed at the local qualified workshop: these facilities are equipped with all the necessary instruments to cover any kind of intervention in the shortest possible time.

The commitment

HOW

Paramount care of RMT VM is to always assist customers since the bidding stage, through all their purchasing process and up to the following aftersales assistance.

HOW LONG

RMT VM is committed to provide customers with technical and spare-parts assistance for 10 years minimum from the purchasing of our products.

HOW FAR

After-service activities are carried out all over the world, with no territorial limit. All operations are duly recorded and available for further tracking and or review.

The services

RMT personnel is able to promptly act in order to obtain from Customer’s involved personnel as much as possible information about the failure occurred.
This information is mandatory for RMT VM to duly arrange the preparation of all potential spares and materials needed for the required service.
More specifically this also allows RMT VM to better analyze if the service can be carried out at Yard by our skilled technicians or, if it is preferable to move the claimed item to the local qualified workshop well equipped to cover works that cannot be performed at Yard.